Hours of Operation
8:00am-4:00pm Pacific Time Monday-Friday
Lone Wolf Arms
106 Shannon Lane
Priest River, ID 83856
Due to the nature of our internet based business, we cannot accommodate walk-in retail customers.
Telephone/Fax:
Phone: 208-448-0600
Fax: 208-448-0601
To check the status of an order:
On the upper right corner of the screen, click on 'log in' and enter your user ID and password (if you don't remember, then select the 'account retrieval option and lookup by your email address or customer #). Once logged in, click on the 'account' button on the upper right hand corner of the screen and select 'order history.' This will provide a copy of all your orders, which can be viewed by clicking on 'view invoice'. Please note, if your email address is located on the invoice below your address, then you will be notified when the order processes with the shipping information. The invoice will indicate which item(s) are on backorder, if any, and if you search for those items on the website, it will give you a live inventory status.
Have not received your order after getting a tracking number?
Step 1: Please track the order at the appropriate website (First Class,
Priority, Express at www.usps.com and all UPS shipments at
www.ups.com). If there is no tracking information available, please
proceed to step 2.
Step 2: If there is no tracking information available and it has been 48
hours since you received your shipping notification email, likely your
order has not shipped. Our system will send an automatic email when an
order processes. It does not know if there are any custom requests that
will take additional time before shipping. Please note that orders
containing black oxide have a turnaround of 2-6 weeks and those with
custom engraving or red dot mounting can take up to 2-4 weeks. Once they actually ship you'll get movement on the tracking number.
BEFORE EMAILING PLEASE READ THE FAQ HERE
For email inquiries:
To cancel an order please email Cancel@LoneWolfArms.com (Please note: an order in processing cannot be cancelled)
For inventory inquiries or other retail sales questions please email Sales@LoneWolfArms.com
For returns, armory inquiries, or other customer service questions please email CustomerService@LoneWolfArms.com
For shipping questions please email Shipping@LoneWolfArms.com
For all dealer sales matters please email DealerSales@LoneWolfArms.com
For accounts payable related questions please email Accounting@LoneWolfArms.com
For Marketing inquiries please contact Marketing@LoneWolfArms.com
For all other questions please email LoneWolf@LoneWolfArms.com