FAQs

ORDERS
How do I check the status of an order?
In the upper right-hand corner, click the "Sign In" link. Log in with your email and password (*must be the same email that was used to place the order*). You will see a screen with your order history with its current status.

I have not received my order after getting a tracking number.
Step 1: Please track the order at the appropriate website (First Class, Priority, Express at www.usps.com and all UPS shipments at www.ups.com). If there is no tracking information available, please proceed to step 2.
Step 2: If there is no tracking information available and it has been 48 hours since you received your shipping notification email, likely your order has not shipped. Our system will send an automatic email when an order processes. It does not know if there are any custom requests that will take additional time before shipping. Please note that orders containing black oxide have a turnaround of 2-6 weeks and those with custom engraving or red dot mounting can take up to 2-4 weeks. Once they actually ship you'll get movement on the tracking number.

How do I modify or cancel an order?
To ensure you receive products as quickly as possible, Lone Wolf Arms orders begin processing immediately. For this reason, there is a 30 minute window to modify or cancel an order right after it is placed.
Please contact customer service at 208-448-0600 or customerservice@lonewolfdist.com
You will receive a confirmation email if your cancellation was successful. Please retain this copy for your records. Orders that have been successfully canceled will be refunded.

What is your warranty policy?
See our warranty policy here.

What is your return policy?
See our return policy here. NOTE: FFL items cannot be returned.

What are your lead times for services?
See all service lead times here.

Where do you ship?
Domestic United States only. No Puerto Rico or Guam orders. See store policies here.

Who do I contact for additional information?
To cancel an order please email Cancel@LoneWolfArms.com (Please note: an order in processing cannot be canceled).
For returns, armory inquiries, or other customer service questions please email CustomerService@LoneWolfArms.com
For shipping questions please email Shipping@LoneWolfArms.com

PRODUCT INFORMATION

BARRELS
I want to know more about 9mm conversions.
LWA 9mm conversion barrels will allow you to shoot 9mm ammunition from your Glock 40 S&W or 357 Sig handgun. These conversion barrels are easy to use and install the same as any other barrel, simply drop it in, no gunsmithing or other modifications are required. We do recommend you use the correct 9mm magazine with these conversion barrels to guarantee reliable feeding.
About 1% of our 9mm conversion barrels are affected by the poor performance of low powered 115 grain ammunition causing a Failure To Eject (FTE). A good example of ammunition that is "most likely to fail" is Winchester White Box (WWB). This rare failure is too low a percentage to make an issue, however it is one we are well aware of. The fix to resolve this issue is quite simple:

Clean and lube your slide and barrel.
Shoot 1 mag to 1 box of good quality +P or +P+ ammunition through the barrel.
Try the FTF ammunition again. If it runs... great! If you experience more failures you will have a couple choices to make:

Reduce the recoil spring weight to 13 lbs. Cost is about $25 for stainless steel guide rod and reduced power spring. See stainless guide rods and springs here.(Link needs updated)
Shoot 124 gr or a better quality 115 gr ammunition exclusively. The FTF 115 gr ammunition you are currently using is no longer a valid option.

What causes FTE with 115 grain ammunition?
Several issues come into play:

The 40 slide and (40 conversion) barrel are thicker than standard 9mm slides and barrels. This extra thickness equates to more weight. The combined extra weight taps the energy of the "weak 115 gr ammunition" to its complete demise. It simply lacks in power and fails to reliably eject the spent round.
Every once in awhile a Failure To Feed/Failure To Eject (FTF/FTE) is caused by a fit issue. We resolve fit issues by pumping +P or +P+ ammunition through the gun. This hot ammunition provides extra pressure and the pressure will positively align any and all components. Once they are all aligned there is no longer a fit issue. The FTF/FTE is usually resolved.

*FYI - Several manufactures are currently producing low powered 115 gr 9mm loads. This ammunition is also known to produce failures in all standard model Glock 9mm pistols.
*Please note - To convert any .40 caliber gun to .357 or vise versa, a conversion barrel is not needed. Simply purchase the barrel to the corresponding Glock model.
*Don't forget to purchase the proper magazines for your conversions.

I want to know more about 40S&W to .357SIG Conversions
It is recommended that a .357SIG magazines be used for the most reliable feeding.

Does LWD make a 10mm conversion barrel for my .45ACP Glock?
We currently only produce a 10mm conversion for a G41, you can see it here. Need updated link

Barrel Warranty and Reloaded Ammunition
Due to the variations in commercial or private reloaded ammunition we cannot warranty our products when used with reloaded ammunition. We do warranty our barrels for workmanship and materials when using factory new ammunition.

TRIGGERS
I want to know more about 3.5 lb Connectors.
Everybody seems to want a 3.5lb connector because it is "THE BEST". The truth of the matter is a 3.5lb connector delivers the lightest trigger pull BUT it also delivers the longest pull available. A lot of shooters confuse the 3.5 connector as a mushy system because it has so far to travel. It is hard for some shooters to grasp this theory because they are thinking less (3.5lb) is best? Try to think of it this way: You want to load a 55 gal drum into the bed of your truck.

1. You get a 30 foot plank and roll the barrel along effortlessly but it takes a long time to get the barrel in the truck. (3.5lb connector)

2. You get a 15 foot plank and roll the barrel along. This requires more effort but it doesn't take much time to get there. (5lb connector)

3. You get a 5 foot plank and roll the barrel along. Man I noticed the effort here but the barrel was instantly in the truck! (8lb connector)

How do I get the best Glock trigger?
LWD-342 needs link - Lone Wolf 3.5 connector.
LWD-63 - Lone Wolf Lightweight, Mid-weight, and Factory Weight striker spring

Polish the trigger bar "birds head" flat and edge where it contacts the connector, also the raised angled edge where it contacts the firing pin safety and the "kick up" edge where it engages the striker leg. Polish the leading edge of the firing pin safety and the face. Polish the face of the striker leg.
Squirt a little "Flitz" between all bearing surfaces of the trigger system (everything you polished). Keep it there for a few hundred rounds then clean all the parts and check the bearing surfaces. They should be lapped in completely. If so, replace the Flitz with a small amount of quality grease or oil. If not, add a little more Flitz and check it again in a couple hundred rounds.
Special note - You can use this recipe with any connector, 3.5/5/8. Try them all and pick the one best suited to your style shooting.
FYI - If you have a Glock that has a couple thousand rounds through it, your trigger is already lapped in. If you replace the trigger bar or connector in this gun, I guarantee it will feel terrible. Any part that is replaced into a lapped system needs to be lapped in itself before a reliable evaluation can be made.

What should I know about striker springs?

There are 3 striker springs offered (link). The standard factory issue striker spring is 5 lbs.
This "reduced power" spring will provide a smoother/easier trigger pull. It should be noted that the 4 lb spring can cause misfires so if it is used, you MUST prove its reliability and shoot several hundred rounds without incidence. The combination of this spring with a 6# trigger spring can possibly cause trigger reset/safety engaging issues. If this happens you'll need to swap back to either a 5lb trigger spring or firing pin spring. See striker springs here Update.
Glock factory and aftermarket manufactures offer a 6 lb striker spring. This "increased power" spring will provide additional inertia to reliably fire hard primers commonly used with military machine gun ammunition.

I'm having an issue with guide rod spring slipping over screw tip
The issue is with the recoil spring, not the guide rod or screw tip. We contacted ISMI regarding the spring failures (slipping over the screw tip). This is caused by an oversized ID of the spring. The OD is within spec, the ID is off by .05 or more. ISMI has no plans at this time to resolve the issue. Currently LWD-GRA1722s have incorporated our own spring which is sized properly and does not require a washer. When we assemble the guide rods here at LWA we test the assemblies to see if the spring will slip over the screw tip. We actually catch most failures at this time however it is evident (now) others could fail given time. The fix is to simply install a retainer washer.

Do Lone Wolf Gen3 Slides work on a Gen4 Frame?
Our Gen3 slides will fit a Gen4 frame, with a cosmetic gap. We also produce specific Gen4 slides for most models.

GENERAL
Who do I contact for other inquiries?
RETAIL & DEALER SALES
For inventory inquiries or other retail sales questions please email Sales@LoneWolfArms.com
For all dealer sales matters please email DealerSales@LoneWolfArms.com

BUSINESS INQUIRIES
For accounts payable related questions please email Accounting@LoneWolfArms.com
For Marketing inquiries please contact Marketing@LoneWolfDist.com

------

Check the status of an order

On the upper right corner of the screen, click on 'log in' and enter your user ID and password (if you don't remember, then select the 'account retrieval option and lookup by your email address or customer #). Once logged in, click on the 'account' button on the upper right hand corner of the screen and select 'order history.' This will provide a copy of all your orders, which can be viewed by clicking on 'view invoice'. Please note, if your email address is located on the invoice below your address, then you will be notified when the order processes with the shipping information. The invoice will indicate which item(s) are on backorder.

Have not received your order after getting a tracking number?

Step 1: Please track the order at the appropriate website (First Class, Priority, Express at www.usps.com and all UPS shipments at www.ups.com). If there is no tracking information available, please proceed to step 2.

Step 2: If there is no tracking information available and it has been 48 hours since you received your shipping notification email, likely your order has not shipped. Our system will send an automatic email when an order processes. It does not know if there are any custom requests that will take additional time before shipping. Please note that orders containing black oxide have a turnaround of 2-6 weeks and those with custom engraving or red dot mounting can take up to 2-4 weeks. Once they actually ship you'll get movement on the tracking number.

9mm Conversions
LWD 9mm conversion barrels will allow you to shoot 9mm ammunition from your Glock 40 S&W or 357 Sig handgun. These conversion barrels are easy to use and install the same as any other barrel, simply drop it in, no gunsmithing or other modifications are required. We do recommend you use the correct 9mm magazine with these conversion barrels to guarantee reliable feeding.

About 1% of our 9mm conversion barrels are affected by the poor performance of low powered 115 grain ammunition causing a Failure To Eject (FTE). A good example of ammunition that is “most likely to fail” is Winchester White Box (WWB). This rare failure is too low a percentage to make an issue, however it is one we are well aware of. The fix to resolve this issue is quite simple:

Clean and lube your slide and barrel.
Shoot 1 mag to 1 box of good quality +P or +P+ ammunition through the barrel.
Try the FTF ammunition again. If it runs... great! If you experience more failures you will have a couple choices to make:
1. Reduce the recoil spring weight to 13 lbs. Cost is about $25 for stainless steel guide rod and reduced power spring. See stainless guide rods and springs here.
2. Shoot 124 gr or a better quality 115 gr ammunition exclusively. The FTF 115 gr ammunition you are currently using is no longer a valid option.

What causes this problem? Several issues come into play:

The 40 slide and (40 conversion) barrel are thicker than standard 9mm slides and barrels. This extra thickness equates to more weight. The combined extra weight taps the energy of the "weak 115 gr ammunition” to its complete demise. It simply lacks in power and fails to reliably eject the spent round.
Every once in awhile a Failure To Feed/Failure To Eject (FTF/FTE) is caused by a fit issue. We resolve fit issues by pumping +P or +P+ ammunition through the gun. This hot ammunition provides extra pressure and the pressure will positively align any and all components. Once they are all aligned there is no longer a fit issue. The FTF/FTE is usually resolved.

*FYI - Several manufactures are currently producing low powered 115 gr 9mm loads. This ammunition is also known to produce failures in all standard model Glock 9mm pistols.

*Please note - To convert any .40 caliber gun to .357 or vise versa, a conversion barrel is not needed. Simply purchase the barrel to the corresponding Glock model.

*Don't forget to purchase the proper magazines for your conversions.

40S&W to .357SIG Conversions
It is recommended that a .357SIG magazines be used for the most reliable feeding.

Does LWD make a 10mm conversion barrel for my .45ACP Glock?
We currently only produce a 10mm conversion for a G41, you can see it here.

3.5 lb Connectors

Everybody seems to want a 3.5lb connector because it is "THE BEST". The truth of the matter is a 3.5lb connector delivers the lightest trigger pull BUT it also delivers the longest pull available. A lot of shooters confuse the 3.5 connector as a mushy system because it has so far to travel. It is hard for some shooters to grasp this theory because they are thinking less (3.5lb) is best? Try to think of it this way: You want to load a 55 gal drum into the bed of your truck.
1 You get a 30 foot plank and roll the barrel along effortlessly but it takes a long time to get the barrel in the truck. (3.5lb connector)
2 You get a 15 foot plank and roll the barrel along. This requires more effort but it doesn't take much time to get there. (5lb connector)
3 You get a 5 foot plank and roll the barrel along. Man I noticed the effort here but the barrel was instantly in the truck! (8lb connector)

How do I get the best Glock trigger

LWD-342 - Lone Wolf 3.5 connector
LWD-63 - Lone Wolf Lightweight, Mid-weight, and Factory Weight striker spring

Polish the trigger bar "birds head" flat and edge where it contacts the connector, also the raised angled edge where it contacts the firing pin safety and the "kick up" edge where it engages the striker leg. Polish the leading edge of the firing pin safety and the face. Polish the face of the striker leg.

Squirt a little "Flitz" between all bearing surfaces of the trigger system. (everything you polished) Keep it there for a few hundred rounds then clean all the parts and check the bearing surfaces. They should be lapped in completely. If so, replace the Flitz with a small amount of quality grease or oil. If not, add a little more Flits and check it again in a couple hundred rounds.

Special note - You can use this recipe with any connector, 3.5/5/8. Try them all and pick the one best suited to your style shooting.

FYI - If you have a Glock that has a couple thousand rounds through it, your trigger is already lapped in. If you replace the trigger bar or connector in this gun, I guarantee it will feel terrible. Any part that is replaced into a lapped system needs to be lapped in itself before a reliable evaluation can be made.

Striker springs
There are 3 striker springs offered. The standard factory issue striker spring is 5 lbs.

This "reduced power" spring will provide a smoother/easier trigger pull. It should be noted that the 4 lb spring can cause misfires so if it is used, you MUST prove its reliability and shoot several hundred rounds without incidence. The combination of this spring with a 6# trigger spring can possibly cause trigger reset/safety engaging issues. If this happens you'll need to swap back to either a 5# trigger spring or firing pin spring. See striker springs here.

Glock factory and aftermarket manufactures offer a 6 lb striker spring. This "increased power" spring will provide additional inertia to reliably fire hard primers commonly used with military machine gun ammunition.

Guide rod spring slipping over screw tip

The issue is with the recoil spring, not the guide rod or screw tip. We contacted ISMI regarding the spring failures (slipping over the screw tip). This is caused buy an oversized ID of the spring. The OD is within spec, the ID is off by .05 or more. ISMI has no plans at this time to resolve the issue.

Currently LWD-GRA1722's have incorporated our own spring which is sized properly and does not require a washer.

When we assemble the guide rods here at LWD we test the assemblies to see if the spring will slip over the screw tip. We actually catch most failures at this time however it is evident (now) others could fail given time. The fix is to simply install a retainer washer.

Lone Wolf Gen3 Slides on a Gen4 Frame?

Our Gen3 slides will fit a Gen4 frame, with a cosmetic gap. We also produce specific Gen4 slides for most models.

Barrel Warranty and Reloaded Ammunition

Due to the variations in commercial or private reloaded ammunition we cannot warranty our products when used with reloaded ammunition. We do warranty our barrels for workmanship and materials when using factory new ammunition.

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