FAQs

ORDERS
How do I check the status of an order?
In the upper right-hand corner, click the "Sign In" link. Log in with your email and password (*must be the same email that was used to place the order*). You will see a screen with your order history with its current status. 

I Haven't Received My Order After Receiving a Tracking Number

1. Check Tracking: Track your shipment through USPS or UPS, depending on the carrier.
2. Allow Processing Time: If tracking has not updated within 48 hours of your shipping notification, your order may not have shipped yet. Notifications are automatically generated when an order is processed and may not account for custom requests. Black oxide orders typically take 2–6 weeks, while custom engraving and red dot mounting take 2–4 weeks. Tracking will update once your order ships.
3. Contact Customer Service: If your package has not arrived, contact our customer service team first. We can help trace and locate your shipment more efficiently than filing a carrier claim.
   
   
   How Do I Modify or Cancel an Order?
   
   Orders begin processing immediately, so modifications or cancellations must be requested within 30 minutes of placing your order. Contact Customer Service at 208-448-0600 or customerservice@lonewolfarms.com.
   
   Successful cancellations will receive an email confirmation and a refund. Please retain your confirmation for your records.

What is your warranty / return policy?
Warranty policy here.  
Return policy here. NOTE: FFL items cannot be returned.

What are your processing times?
Processing times are currently 2-3 business days. Orders with expedited shipping should consider the processing times during normal hours of operation Monday-Friday.

Where do you ship?
Domestic United States only*. No Guam orders. FedEx does not service Puerto Rico.

* California Shipping Restrictions

Due to recent California legislation, additional age and identification verification requirements apply, and certain products can no longer be shipped directly to California residents. Barrel shipments to licensed FFL dealers may continue where permitted by law. We are currently reviewing compliance requirements and available solutions. Until further notice, we have temporarily suspended order processing for California residents.

Who do I contact for additional information?
For returns, armory inquiries, or other customer service questions please email CustomerService@LoneWolfArms.com

PRODUCT INFORMATION

BARRELS
I want to know more about 9mm conversions. 
LWA 9mm conversion barrels will allow you to shoot 9mm ammunition from your Glock 40 S&W or 357 Sig handgun. These conversion barrels are easy to use and install the same as any other barrel, simply drop it in, no gunsmithing or other modifications are required. We do recommend you use the correct 9mm magazine with these conversion barrels to guarantee reliable feeding.
About 1% of our 9mm conversion barrels are affected by the poor performance of low powered 115 grain ammunition causing a Failure To Eject (FTE). A good example of ammunition that is "most likely to fail" is Winchester White Box (WWB). This rare failure is too low a percentage to make an issue, however it is one we are well aware of. The fix to resolve this issue is quite simple:

1. Clean and lube your slide and barrel.
2. Shoot 1 mag to 1 box of good quality +P or +P+ ammunition through the barrel.
3. Try the FTF ammunition again. If it runs... great! If you experience more failures you will have a couple choices to make:
• Reduce the recoil spring weight to 13 lbs. Cost is about $25 for stainless steel guide rod and reduced power spring. See stainless guide rods and springs here.(Link needs updated)
• Shoot 124 gr or a better quality 115 gr ammunition exclusively. The FTF 115 gr ammunition you are currently using is no longer a valid option.
  
  What causes FTE with 115 grain ammunition? 
  Several issues come into play: 

1. The 40 slide and (40 conversion) barrel are thicker than standard 9mm slides and barrels. This extra thickness equates to more weight. The combined extra weight taps the energy of the "weak 115 gr ammunition" to its complete demise. It simply lacks in power and fails to reliably eject the spent round.
2. Every once in a while a Failure To Feed/Failure To Eject (FTF/FTE) is caused by a fit issue. We resolve fit issues by pumping +P or +P+ ammunition through the gun. This hot ammunition provides extra pressure and the pressure will positively align all components. Once they are all aligned there is no longer a fit issue. The FTF/FTE is usually resolved.
   
   *FYI - Several manufactures are currently producing low powered 115 gr 9mm loads. This ammunition is also known to produce failures in all standard model Glock 9mm pistols.
   *Please note - To convert any .40 caliber gun to .357, a conversion barrel is not needed. Simply purchase the barrel to the corresponding Glock model.
   *Don't forget to purchase the proper magazines for your conversions. 
   
   I want to know more about 40S&W to .357SIG Conversions
   It is recommended that a .357SIG magazines be used for the most reliable feeding.
   
   Does LWD make a 10mm conversion barrel for my .45ACP Glock?
   We currently only produce a 10mm conversion for a G41, you can see it here. Need updated link
   
   Barrel Warranty and Reloaded Ammunition
   Due to the variations in commercial or private reloaded ammunition we cannot warranty our products when used with reloaded ammunition. We do warranty our barrels for workmanship and materials when using factory new ammunition. 
   
   TRIGGERS
   I want to know more about 3.5 lb Connectors.
   Everybody seems to want a 3.5lb connector because it is "THE BEST". The truth of the matter is a 3.5lb connector delivers the lightest trigger pull BUT it also delivers the longest pull available. A lot of shooters confuse the 3.5 connector as a mushy system because it has so far to travel. It is hard for some shooters to grasp this theory because they are thinking less (3.5lb) is best? Try to think of it this way: You want to load a 55 gal drum into the bed of your truck. 
   
   1. You get a 30 foot plank and roll the barrel along effortlessly but it takes a long time to get the barrel in the truck. (3.5lb connector)
   
   2. You get a 15 foot plank and roll the barrel along. This requires more effort but it doesn't take much time to get there. (5lb connector) 
   
   3. You get a 5 foot plank and roll the barrel along. Man I noticed the effort here but the barrel was instantly in the truck! (8lb connector) 
   
   How do I get the best Glock trigger?
   LWD-721 needs link - Lone Wolf 3.5 connector. 
   LWD-63 - Lone Wolf Lightweight, Mid-weight, and Factory Weight striker spring 
   
    
   
    STRIKER SPRINGS
   
   There are 3 striker springs offered (link). The standard factory issue striker spring is 5 lbs. This "reduced power" spring will provide a smoother/easier trigger pull. It should be noted that the 4 lb. spring can cause misfires so if it is used, you MUST prove its reliability and shoot several hundred rounds without incidence. The combination of this spring with a 6# trigger spring can possibly cause trigger reset/safety engaging issues. If this happens, you'll need to swap back to either a 5lb trigger spring or firing pin spring. See striker springs here Update.
   
   Glock factory and aftermarket manufactures offer a 6 lb. striker spring. This "increased power" spring will provide additional inertia to reliably fire hard primers commonly used with military machine gun ammunition.
   
   Do Lone Wolf Gen3 Slides work on a Gen4 Frame?
   Our Gen3 slides will fit a Gen4 frame, with a cosmetic gap. We also produce specific Gen4 slides for most models.